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Cancellation & Refund Policy

Cancellation Policy

ITES World  believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 24 hours of placing an order for our Membership Plans. However, the cancellation request will not be entertained if the orders have been executed i.e if the Project / Tenders have been sent to the service provider or if the member has downloaded the Project / Tender details.
  • There is no cancellation of orders placed the Free Membership (Pay per Project) because as a Free Member you can immediately download the project details as soon as the payment is confirmed.

Refund Policy

We reconcile all transactions on our system with operators and payment gateways on transaction + 2 working day (excluding Sundays & holidays) basis. All transactions which have failed and where we have received payment confirmation from the payment gateway, will be automatically tried again and membership activation will be granted by the system within 2 working days from the date of transaction and a confirmation mail will be sent to your email id registered with us. In case we are unable to grant a membership due to a technical reason a refund will be processed within 2 working days from the date of transaction and a mail will be sent in confirmation. Please note in refund cases, the concerned bank may take 4-7 days to post a credit to your account.

This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation but the Membership is not activated or any other case you are welcome to log a complaint by clicking on the Live Chat which is present on all pages or call us on the numbers provided on our contact us page and we will provide you a quick resolution.

In cases, where you are not satisfied with the resolution. You may send an escalation mail to Escalation@ITESworld.com and you will receive a reply from the team within 48 hours.

Kindly note, in all cases our liability is only restricted to providing you a valid membership or refund to the extent of payment received by us.

Thank you for becoming an ITESworld member.

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